Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly
and expeditiously.

Our standard in-house procedure is outlined below:

  1. Any client or customer who wishes to make a complaint will be referred to the principal, Kevin Seymour of the relevant office. The principal will acknowledge receipt of the complaint and respond accordingly.
  2. If the complainant is not satisfied with the response received from the principal, they can make a written complaint to Harcourts (the franchisor), preferably using the our Harcourts Complaints Form. You can obtain a copy of our website or phone our receptionist for a copy.
  3. Harcourts will acknowledge receipt of the complaint and commence a review, which if deemed necessary may involve discussion with all relevant parties.
  4. Harcourts will respond to the complainant upon completion of its review of the complaint.
  5. If the complainant is dissatisfied with the outcome Harcourts will suggest a further course of action.

Please note: Customers or clients may access the applicable Industry complaints process without first using our in-house procedure; and any use of Harcourts in-house procedure does not preclude a customer or client from making a complaint to the Industry body.

Contact Details

Harcourts Pukekohe, Waiuku and Clarks Beach
Principal: Kevin Seymour
Phone: 027 434 5563
Email: [email protected]

New Zealand:
Harcourts
Physical Address: 7-9 Alpers Avenue, Newmarket, Auckland 1149
Postal Address: PO Box 99549, Newmarket, Auckland 1149
Phone: 09 520 5569

PDF Complaints Form

Online Complaints Form

 

Complainants Details

Name *
 
 
 
Address *
 
Phone Number - Home
 
 
Phone Number - Work
 
 
Phone Number - Mobile
 
 
Email Address *
 
 
 
Please specify if you are the seller, buyer, landlord, tenant, other (please explain) *
 
 

Complaint Details

Describe the complaint *
 
What steps have been taken to resolve the complaint? *