Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly
and expeditiously.
Our standard in-house procedure is outlined below:
- Any client or customer who wishes to make a complaint will be referred to the principal, Kevin Seymour of the relevant office. The principal will acknowledge receipt of the complaint and respond accordingly.
- If the complainant is not satisfied with the response received from the principal, they can make a written complaint to Harcourts (the franchisor), preferably using the our Harcourts Complaints Form. You can obtain a copy of our website or phone our receptionist for a copy.
- Harcourts will acknowledge receipt of the complaint and commence a review, which if deemed necessary may involve discussion with all relevant parties.
- Harcourts will respond to the complainant upon completion of its review of the complaint.
- If the complainant is dissatisfied with the outcome Harcourts will suggest a further course of action.
Please note: Customers or clients may access the applicable Industry complaints process without first using our in-house procedure; and any use of Harcourts in-house procedure does not preclude a customer or client from making a complaint to the Industry body.
Contact Details
Harcourts Pukekohe, Waiuku and Clarks Beach
Principal: Kevin Seymour
Phone: 027 434 5563
Email: [email protected]
New Zealand:
Harcourts
Physical Address: 7-9 Alpers Avenue, Newmarket, Auckland 1149
Postal Address: PO Box 99549, Newmarket, Auckland 1149
Phone: 09 520 5569
